• Introduction to airport operations and the role of ground staff.

• Understanding the aviation industry and its regulations.
   

• Techniques for providing excellent customer service.

• Handling passenger inquiries and complaints.

• Assisting passengers with special needs.
   

• Airport safety protocols and emergency procedures.

• Security checks and baggage handling.

• Ensuring compliance with aviation safety regulations.

• Effective communication with passengers, crew, and other airport personnel.

• Handling difficult situations and conflict resolution.

• Procedures for handling and sorting baggage.

• Ensuring baggage safety and security.

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• Managing check-in counters & boarding gates.

• Verifying passenger documents & issuing boarding pass.

• Coordinating with flight crew for smooth boarding processes.

• Aircraft marshalling and guiding.

• Loading and unloading cargo and baggage.

• Ensuring timely and efficient aircraft turnaround.

• Managing ticketing counters and reservation systems.

• Assisting passengers with booking and ticket changes.

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• Professional appearance and behavior.

• Adhering to airport and airline standards.

• Hands-on experience in real airport environments.

• Internships and on-the-job training opportunities.